Registration: Please complete the registration form to access the content of this site.
Expired user account: If your user account has expired please contact Visit Victoria Content Hub.
Forgotten password: You can reset your password.
General Enquiries: If you have a query about:
- Access or registration approvals
- Order approvals
- Specific items or content
please contact Visit Victoria Content Hub.
Technical Enquiries: If you need assistance with:
- Technical issues using the site after you have logged in
- Issues with downloading
please contact the Helpdesk.
A Lightbox allows you to manage your items before you decide to order.
You can organise your selections into a group (Lightbox).
The Lightbox can be emailed to other people for information, discussion or review. The recipients will not need a username and password to open the Lightbox. When you are satisfied with your selection you can order the materials in your Basket.
As you choose the items you are interested in ordering, place each item into your Basket.
Your Basket will appear at the bottom ogf the page and shows all the items you have selected. You can remove an item from your Basket at any time.
When you want to proceed click the Basket icon on the lower left corner of the page and then click Order.
You may be required to provide project details. Once you have submitted your order you will receive a confirmation email containing a download link. Click on the link to access your order.
Alternately you can click on the orders tab in the site. Select the Order number and follow the prompts to download your Order. If you have ordered several items please allow a few moments for the order to be processed.
Cookies are small amounts of information stored on your computer by Internet sites you visit.
You must choose to accept the cookie when prompted, in order to log in to this site.
Please log in to the site again after changing the cookie setting.
How to set up cookies for MS Internet Explorer
This setting will allow you either to accept or reject the cookies.
To download your images or videos, tap Orders in the top menu. You will see your Order or, if you have placed more than one Order, a list of your Orders. At the right of each Order there is a Download link. Tap the link to save the Order to your computer
Orders with a total size of less than 500MB can be downloaded as a package or as individual files. Orders over 500MB will show a 'Download Individual' link on the Orders list page.
If you wish to download a packaged Order as individual files instead of a package, select the Order number or the plus symbol at the left and select individual files for download.
To be able to view the downloaded files, you will need an image or video viewing program.
If you are having difficulty downloading, your internet connection may be busy. Please try again from your Orders page. If the problem persists, please check with your network administrator to see if there are download restrictions in place with your network or ISP before contacting the Help Desk.
For details of browser and platform compatibility, please see the Support Portal.
If you need assistance using the site after you have logged in please contact the Help Desk.